Intercom Conversations5.0.18 - App Store

The Intercom Conversations app lets teammates access all their Intercom conversations and customers from their iPhone or iPad.

Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email.

With the Intercom Conversations mobile app you can:

Manage your inbox from anywhere
View and assign conversations, see where you’re mentioned, and collaborate with your team using internal notes

Start or continue a conversation
Send a new message or respond to a customer via in-app or email
Insert saved replies to resolve common questions faster

Search and see your leads and users
Gain context by viewing a user or lead’s live profile to reduce frustrating back and forth

Version History - Fixes an issue where users in China are not able to load conversations
- Performance and Security improvements 5.0.18 Sep 11 - Fixes an issue when opening notifications
- Fixes an issue where conversations fail to load 5.0.17 Aug 28 - Fixes an issue where conversations list shows up empty
- Other Bug fixes 5.0.15 Aug 24 - Bug fixes 5.0.14 Aug 20 Bug fixes 5.0.13 Aug 14 • Fixed valid verification codes being rejected at login.
• Settings no longer goes blank. 5.0.12 Aug 11 • Previously visited screens now open instantly instead of reloading.
• Inbox counts stay current, and mentions clear once read.
• Fixes for profile tags, reopened conversations and list rows. 5.0.11 Aug 1 • Fixed an issue where sending a saved reply could send it to multiple open conversations instead of just the one you were replying to.
• Fixed a visual glitch where the inbox list appeared faded when opening the inbox picker.
• Fixed an issue where changing the sort order didn't always stick right away.
• Sort order now correctly persists after closing and reopening the app.
• Fixed the back button on the saved reply preview screen so it returns you to editing instead of skipping past it. 5.0.10 Jul 22 We've made the app faster and smoother. Inboxes and conversations now open instantly, your inbox stays accurate in real time, and we've fixed a handful of formatting and keyboard issues. 5.0.9 Jul 13 - Smoother reply composer - fixed keyboard spacing and an input that could freeze or jump while typing or pasting.
- Fixed image/GIF preview buttons that were invisible in dark mode. 5.0.8 Jul 6 * Composer now expands and collapses smoothly as you type or paste.
* Fixed an issue where a typing indicator could show incorrectly in the inbox list. 5.0.7 Jun 30 Fixes a crash 5.0.6 Jun 27 - Fixed a crash that was happening for some users on launch.
- The app now reopens to your last-used inbox.
- Switching inboxes no longer briefly shows the previous inbox's conversations.
- "Switch Workspace" menu opens more promptly.
- Improvements to long messages in the composer.
- Saved Replies: search is ready to type immediately, and the editor stays above the keyboard. 5.0.5 Jun 24 - New: tap a person's User ID to copy it.
- New: pinch-to-zoom, pan, and double-tap on full-screen images.
- The composer now grows as you type.
- Open conversations update in real time, and the inbox refreshes when you reopen the app.
- Fixed crashes on profiles with unnamed companies/tags and in the Mentions list.
- Fixed an iOS 26 crash during screen transitions.
- Settings no longer fails to load sometimes when a single request is slow or fails.
- App settings, the @mention list, and the inbox switcher now correctly reflect your active workspace.
- Fixed text and buttons that were hard to read in dark mode. 5.0.4 Jun 23 - Fixed teammate @mention and assignment pickers sometimes showing people from the wrong workspace when you belong to more than one.
- Removed a brief login-screen flash when launching while already signed in.
- Improved inbox scrolling smoothness.
- Fixed the inbox picker occasionally appearing blurry when opened mid-scroll. 5.0.3 Jun 19 New
• You can now copy or call a customer's phone number directly from their profile.

Improvements & fixes
• Image attachments now appear in conversation threads.
• Information collected by workflows, and conversation attribute updates, now show in the conversation.
• Conversations reassigned away from your inbox now disappear, and queue counts stay accurate.
• Teammates and their inboxes now show.
• You can @mention teammates in notes.
• People segments load correctly.
• Fixed blurry text in the inbox picker on iOS. 5.0.2 Jun 18 This release improves stability and fixes several issues:

• Fixed sign-in problems for teammates in the EU and AU regions, including
being unexpectedly bounced back or sent to the wrong region during login
and two-factor verification.
• Fixed crashes that could occur when opening links from a conversation.
• Improved overall reliability and reduced crashes.
• The assignee picker now shows all teammates correctly, and you can search
by any part of a name.
• Fixed an issue that could cause conversations to fail to refresh. 5.0.1 Jun 16 We've fixed a few bugs and made some security updates. 5.0.0 Jun 14 We've fixed an issue where the app could crash when viewing email conversations. 4.7.6 Mar 24 We've fixed an issue where the app could crash when tagging a teammate in a conversation. 4.7.5 Mar 11 We've fixed a few bugs and made some security updates. 4.7.4 08/25/2025 We fixed an issue where verification codes were difficult to enter due to the incorrect keyboard being displayed. 4.7.3 09/05/2024 We've fixed a few bugs and made some security updates. 4.7.2 08/07/2024 We've fixed a few bugs and made some security updates. 4.7.1 04/18/2024 We've fixed a few bugs and made some security updates. 4.7.0 04/08/2024